FAQ

Straight answers before the first call.

Common questions about nationwide service, Microsoft support, onsite work, co-managed IT, pricing, licensing, and security engagements.

FAQ
RemotePricingMicrosoftOnsiteSecurityProjects
Do you provide support nationwide?

Yes. Microsoft 365 administration, identity, Intune, Defender, cloud work, automation, remote support, and many projects can be delivered remotely across the United States. Regional onsite work is available around Southwest Kansas by scope and schedule.

Are you a Microsoft employee or Microsoft-owned company?

No. Infinite Solutions IT, LLC is an independent IT services provider. We administer and support Microsoft technologies for clients.

Do you require long-term contracts?

Not every engagement requires a long-term agreement. Work may be scoped as a fixed project, ongoing managed service, or advisory/engineering engagement depending on the outcome and responsibility needed.

Can you work with our internal IT staff?

Yes. Co-managed work can provide project depth, Microsoft specialization, temporary coverage, documentation, assessments, or additional engineering capacity while responsibilities remain clear.

Do you sell Microsoft licenses?

Licensing guidance can be part of an engagement. Exact procurement or reseller options depend on the client, program status, and chosen purchasing model.

Can you help with healthcare environments?

Yes. We can support Microsoft 365, endpoints, identity, secure collaboration, documentation, and technical controls that support a broader compliance program. Technology configuration alone does not make an organization compliant.

Can you come onsite?

Regional onsite work may be available around Liberal and neighboring Southwest Kansas communities. Nationwide engagements are designed primarily for secure remote delivery.

How is pricing determined?

Pricing depends on users, devices, locations, current-state complexity, licensing, migration requirements, business risk, and whether Infinite Solutions will continue operating the solution after implementation.

Have a different question?

Send the plain-language version. We will tell you whether it is a fit and what information would help scope it.

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