Remote support

Fast, secure remote IT support.

Launch Microsoft Quick Assist on Windows, connect with a technician using a one-time support code, and get help without waiting for an onsite visit.

Quick Assist support flow
User approved
1 · Contact Infinite Solutions
2 · Open Quick Assist
3 · Enter technician code
4 · Review & approve access
Start a support session

Only approve a connection you initiated with a technician you recognize.

Quick Assist requires the user to explicitly approve the remote connection and the level of access requested.

1 · Contact Infinite Solutions

Call (620) 312-6632 or email contact@infinitesolutions.tech so we can confirm the support request and provide the session code.

2 · Open Quick Assist

On Windows, press Ctrl + Windows + Q or search for Quick Assist. You can also use the launch button below.

3 · Approve the connection

Enter the code supplied by the technician, review the request, and approve only the access you intend to grant.

Common requests

Many issues can be resolved without an onsite visit.

Remote support is suitable for common Microsoft 365, Windows, security, application, connectivity, and account problems.

Microsoft 365

Microsoft 365 & Outlook

Sign-in, Outlook, Teams, OneDrive, SharePoint, mailbox, sync, and application troubleshooting.

Windows & performance

Applications, Windows settings, performance, updates, drivers, printers, and configuration troubleshooting.

Security issues

Suspicious prompts, malware concerns, Defender notifications, account-security issues, and device remediation.

Business applications

Installation, configuration, access, browser issues, business software, and integration troubleshooting.

Connectivity

Wi-Fi, VPN, DNS, remote access, cloud connectivity, and network troubleshooting where remote access remains available.

User guidance

Account setup, device enrollment, application access, walkthroughs, and practical how-to support.

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